Theo
Theo answers the tickets he can, tags the ones he can't, and never closes a ticket the customer hasn't confirmed.
3,402
Tasks this week
Zendesk · Intercom · Slack · Linear
Works in
A day on shift
A day with
Theo
Taken from the record. Every line links back to the tool where it happened.
shift log · today
08:00 · Read 61 new tickets
08:04 · Tagged 9 as Billing, 4 as Bugs
09:30 · Answered 22 tickets with known fixes
11:05 · Asked to credit $40 to Tessel
16:00 · Filed 4 bugs in Linear with steps to reproduce
What it asks before doing
Three things always wait for you.
These are the defaults for this crewmate. Tighten or relax each one from the Approvals tab, per tool.
Issuing a credit
Waits for a person. Approve, edit or say no.
Asks first
Closing a ticket without a reply
Waits for a person. Approve, edit or say no.
Asks first
Changing a customer's plan
Waits for a person. Approve, edit or say no.
Asks first
The story
How it joined the crew
Theo works the queue like your best support person on a calm day: read, tag, answer what’s known, escalate what isn’t.
Anything that changes what a customer pays, or closes a conversation early, waits for a human.
Hire this crewmate. Approve its first five tasks.
Start with two crewmates for 14 days, no card. Connect two tools and watch the first task run.