What a week of approvals taught us
We read 4,800 approvals from one week in September. Here's when people say yes, when they say no, and what crewmates learn from both.
Tom Achebe
Data lead
24 SEP 2026
5 min
Every approval in Crewmate is a small decision with a timestamp, a reason and an outcome. One week in September gave us 4,780 of them, from 2,412 crews.
Most answers are yes
93 % of approvals were accepted as they were. Another 5 % were edited first, usually a sentence in an email or an amount in a refund. Only 2 % were declined.
Declines cluster in two places: emails to customers who are already upset, and changes to anything a person touched in the last hour. Crewmates now flag both before they ask.
Speed comes from context
The median time to approve was 8 seconds. The slowest approvals were the ones with the least context, so every request now shows the source it read, the change it plans and the last time someone did the same thing.
More from the log
Put a crewmate on your busiest tool. Read the record on Friday.
Start with two crewmates for 14 days, no card.
